Refund policy

Return and Refund Policy

Last Updated: August 12, 2026

Thank you for shopping with Elvorau. We value your satisfaction and want to provide a clear and transparent return and refund experience.

1. Return Eligibility

We accept returns within 30 days after the date you receive your order.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it.

  • The item must be in the original packaging.

  • You must provide proof of purchase or order information.

  • The return request must be submitted within 30 days of delivery.

Items returned without prior approval may not be accepted.

2. How to Request a Return

To start a return, please contact our customer service team:

Email: mariamlaird18@outlook.com

Please include:

  • Your order number

  • Reason for return

  • Photos of the item (if applicable)

  • Any additional details regarding your request

Our customer support team will review your request and provide return instructions.

3. Return Shipping

Customers are responsible for return shipping costs unless:

  • The item received is defective.

  • The wrong product was shipped.

  • The product was damaged during delivery.

We recommend using a trackable shipping service when returning items.

4. Refund Process

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Your refund will be processed to the original payment method.

  • Refunds are usually completed within 5-10 business days after approval.

  • Processing times may vary depending on your bank or payment provider.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days after delivery.

We will review the issue and provide an appropriate solution, including replacement or refund when applicable.

6. Non-Returnable Items

Certain products may not be eligible for return, including:

  • Products damaged due to customer misuse.

  • Items without original packaging.

  • Items returned after the 30-day return period.

Contact Us

For any return or refund questions, please contact:

Email: mariamlaird18@outlook.com